Support.
Two people who work in hospitality, answering their own email. No ticket queue, no bot, no hold music.
Looking for your order? You can check status and tracking any time with your order number and email — no account needed.
Quick answers
Where's my order?
Everything is made to order, so please allow 7–14 business days for it to arrive. You'll get tracking as soon as it ships. Check status any time at Track your order.
My item arrived damaged, misprinted, or wrong.
Email us within 30 days of delivery using the form below, and include a photo — it's the fastest way for us to see what happened.
Can I return it or swap the size?
No — because our products are custom printed, we don't accept returns or exchanges. Every product page has a size guide, so it's worth a look before you order. See Returns & Exchanges for the full policy.
I entered the wrong address.
Message us immediately. If production hasn't started we can usually still fix it. Once it ships, an undeliverable package returns to the print facility and reshipping is at your cost.
Can I cancel?
If production hasn't started, yes — email us right away. Once your item is physically being printed, we can't stop it.
Do you ship internationally?
Not yet. US addresses only, all 50 states plus DC.
Can I get this design on something else?
Maybe. Ask. We add products regularly and we like knowing what people want.
Can we do custom merch for our property or conference?
Sometimes, depending on quantity and timing. Tell us what you're thinking.
Send us a message
Include your order number if you have one — it looks like HH-7K4M-Q9XW and it's in your confirmation email. For a damaged or misprinted item, mention that you have a photo and we'll reply so you can send it.
Prefer plain email? hello@thereallobbytalk.com reaches the same two people. We usually reply within a couple of business days.